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Welcome at Horti Innovations

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Returning

With Horti Innovations you can return your items 30 days after delivery, no questions asked, free of charge. This doesn't apply to custom made products, however.
You can contact our customer service department for more information about returning your products.

If you have received your products incomplete or damaged, then it will redelivered at no extra charge.
To do this you can contact our Customer Service via email at info@horti-innovations.nl, and please mention the missing or damaged products and include pictures if possible.
If you are not entirely satisfied with the products you can return them within 30 days after delivery, the paid amount for the products will be fully refunded, given the products are still in reasonable conditions.

How quickly you will be refunded depends on the chosen payment method, on average it takes about 5 to 7 business days.